Leading with Improvisation - Terms and Conditions

Effective from: November 2025

Thank you for choosing to learn with Leading with Improvisation (“we”, “us”, “our”).

These Terms & Conditions (“Terms”) describe what you can expect from us—and what we expect from you—when you join any of our online training programs (the “Program”).

By purchasing or accessing the Program, you agree to these Terms.

1. Access & Licence

When you purchase Leading with Improvisation, you receive a personal, non-transferable licence to use the Program for 12 months from your purchase date.
We guarantee that the Program will remain available to you for the full 12-month access period.
Your licence is for individual use only. Login sharing, gifting, reselling, or transferring your licence to another person is not permitted.

2. Account Security

You are responsible for keeping your login password confidential.

If we detect account sharing or suspicious access patterns, we may suspend or terminate access (without refund) to protect the Program and its other users.

3. Course Updates & Improvements

We regularly update and refine Leading with Improvisation to ensure you always receive high-quality content.

Updates may include adding, removing, or modifying lessons, tools, or activities.

These improvements will never diminish your meaningful access to the full Program during your 12-month licence.

4. Downloadable Materials

Some resources in Leading with Improvisation may be downloadable (worksheets, exercises, templates, checklists, etc.).

These downloads are:

for your personal use only, and
may not be copied, shared, republished, or used commercially.

You may retain downloaded materials after your 12-month access ends, but you may not redistribute or use them for training, consulting, or public teaching without written permission.

5. Community Comments & Conduct

If the Program includes comment sections or community interactions:

be respectful and supportive
do not post harmful, misleading, defamatory, or illegal content
no advertising, self-promotion, or solicitation
no sharing private information of others

We may moderate or remove posts, and we reserve the right to restrict community access if needed.

6. Refund Policy – 7 Days

We offer a 7-day refund period from your purchase date.

To qualify for a refund:

you must request it within 7 days, and
you must not have consumed a significant portion of the Program or downloaded substantial materials (industry-standard “fair use” refund criteria).

After 7 days, all sales are final.

7. Intellectual Property & Usage Rights

All content in Leading with Improvisation—including videos, text, frameworks, stories, activities, audio, and downloads—is protected by copyright and intellectual property law.

You may not:

copy or distribute materials
publish, resell, or upload them elsewhere
use them to create your own leadership or improv training
reverse-engineer or replicate the Program

All rights remain with us.

8. Prohibited Activities

You agree not to:

share or resell your access
scrape or automate data collection
remove branding, modify materials, or bypass platform security
use the Program for any illegal or unauthorized purpose

Violations may result in terminated access without refund.

9. Technical Requirements

You will need:

a stable internet connection
a device capable of video streaming
up-to-date software for viewing PDFs or downloads

We strive for reliable uptime but cannot promise uninterrupted access at all times.

10. GDPR & Data Protection

We are committed to protecting your personal data and comply with the General Data Protection Regulation (GDPR).

10.1. Data We Collect

We may collect:

your name, email, and login credentials
course progress, comments, and interactions
payment information (processed securely via Kajabi’s PCI-compliant partners)

10.2. How We Use Your Data

We use your data to:

deliver and maintain the Program
provide support
send training updates
improve user experience
comply with legal obligations

We do not sell your personal data.

We do not share your data with third parties except trusted service providers (e.g., Kajabi, payment processors) who must follow strict confidentiality and security requirements.

10.3. Your GDPR Rights

As an EU/EEA resident, you have the right to:

access the personal data we hold about you
request correction of inaccurate data
request deletion of your data (“right to be forgotten”)
request a portable copy of your data
restrict certain types of processing
withdraw consent to marketing emails
lodge a complaint with a supervisory authority

We respond to GDPR requests within 30 days.

10.4. Data Storage & Security

Your data is stored securely and only for as long as necessary to operate the Program or comply with legal obligations.

10.5. Contact for Data Requests

If you wish to exercise any GDPR right, please email us at:

[email protected]

11. Disclaimers

Leading with Improvisation provides training, inspiration, and tools for leadership development.

We do not guarantee specific outcomes such as:

career advancement
team performance changes
financial results
organizational results

Your results depend on how you apply the material.

12. Limitation of Liability

To the fullest extent permitted by law:

we are not liable for indirect, incidental, or consequential damages
we are not responsible for business, financial, or data loss
our total liability for any claim is limited to the amount you paid for the Program

13. Termination

We may suspend or revoke access (without refund) if:

you violate these Terms, or
misuse intellectual property, or
share logins or download materials in ways that violate our policies.

14. Governing Law

These Terms are governed by the laws of the USA, without regard to conflict-of-law rules, unless local consumer laws apply differently.

15. Updates to Terms

We may update these Terms when needed.

The version active at the time of your purchase applies to your 12-month licence.

If we make significant changes, we will notify users by email or inside the platform.

16. Contact

If you have any questions, we’re happy to help: